Contact

How Can We Help?

Owned and operated by Global Ecommerce Holdings LLC, our team is ready to answer your questions about car lifts, garage storage, and more.

We typically respond within 24 hours on business days
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Email
support@racklos.com
Within 24 hours
Phone
256-384-4078
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. For full details on how to start a return, please review our Return Policy page linked in the footer.

Can I exchange an item for a different size or model?

If the item you received is not the right fit for your garage setup, please contact us within 30 days. We will walk you through the exchange process and help you find the right match.

What weight capacity should I look for in a car lift or engine hoist?

Weight capacity depends on the vehicles or engines you plan to work with. Each product listing includes detailed load ratings and specifications so you can choose the right equipment for your garage.

Are the garage shelves adjustable?

Many of our garage shelving units feature adjustable tiers to accommodate tools, parts, and equipment of varying sizes. Check individual product descriptions for specific configuration options.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Car Lifts and Engine Hoists
Garage Shelving and Storage
Returns or Exchanges
General Question
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Support

Questions about car lifts, shelving, or orders are answered within one business day.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption.

Reliable Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

30-Day Returns

Not the right fit for your garage? Return eligible items within 30 days per our Return Policy.